Electric garage doors

FREQUENTLY ASKED QUESTIONS

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How do I measure for my roller garage door?

See our measuring guide for advice, or please get in contact and we can help you.

Do you have an online brochure?

Yes, we do, please download it here.

Are there any hidden extras?

There are no hidden extras.  All the prices include a full remote control system, delivery and VAT.  Please check the full specification here

Can I fit my new garage door myself?

Our roller doors are designed for DIY installation.  A competent DIY-er with the necessary tools and experience will be able to install the product with ease.  You can download our installation instructions here.

What are the space requirements for my new roller shutter door?

See our measuring guide or specification guide for Classic and Compact doors

What is the guarantee?

Unless stated otherwise, our security shutters are guaranteed against defect of material or workmanship, subject to the correct installation, maintenance and operation for a period of 2 years from the date of purchase.

The Classic & Compact roller garage doors have an extended 5 year guarantee, with wood laminate finishes carrying a 10 year guarantee.  Somfy & NRG/Teleco Econom motors are guaranteed against product defect for a period of 5 years

What is a typical lead time?

Most of our roller doors are delivered within a 2-3week period from the date of order.  If faster delivery is required, please contact us as we may be able to request an order is fast tracked.

Why should I choose Tarquin?

We are a family-run business and have more than 30 year’s experience in roller doors; we are also approved by one of the leading manufacturers, AluRoll, whose products are fully compliant and excellent quality.

How do I maintain my roller door?

No grease or oil should be applied to any part of the door.  The exterior should be washed regularly to keep grit and salt off the surface.

Do you charge for delivery?

UK delivery is included in the price (except some addresses in Scotland, ireland and the Channel Isles – please contact us)

Are there any special power requirements for the electric operation?

No, the remote control unit is supplied with a normal 3 pin plug as standard, so it will plug into a standard household socket.  No specialist electrician work is needed. It also has a standard courtesy light that automatically turns itself on when the door opens and then off again a few minutes later.

How do you open the door in the event of a power failure?

Assuming you have another entry to the garage, there is a manual winding handle supplied as standard to manually wind the door up and down from the inside.  If there is no other entry/exit then you will need to purchase the external manual override.

Does the door comply with European legislation?

All of the roller doors comply with European legislation and are fully CE Marked

What safety features does the door have?

The standard solution is a wired safety edge to automatically halt the door on detecting an obstruction.  By using this system as standard, this means no reliance on batteries to keep the safety systems working.  The permanent power cable ensures that the safety sensor is always powered – long-term reliability and fully compliant with European Safety Directives.

What security features does the door have?

Our Classic roller doors have achieved Secured by Design Certification.

Do you offer an installation service?

As we are based in Devon, we offer a very comprehensive installation service, carried out by our own teams of installers in the Devon, Cornwall & Somerset area.  Please enquire if you would like an installation quotation.

Can I buy new remote controls?

Additional and replacement remote controls are available

Can I get samples of the colours and different surface finishes for the door?

Samples can be obtained from us on request (this may incur a slight postage & package charge).  Alternatively, call into our showrooms in either Exeter or Newton Abbot

Find us

8 Millwood Business Park

Collett Way

Brunel Industrial Estate

Newton Abbot

TQ12 4PH

For contact & advice

Mon - Fri: 9.00 to 5.00

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Tarquin Garage Doors

Tarquin Garage Doors Ltd is a registered company in England.  Registration Number: 4725009, VAT Number: 679478068